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In addition to the current Live Chat available on our website,
and the ability to call in to our customer service desk, Wallstreet
Electronica has embarked on a new technological venture to
maintain and upgrade its communication between customers and
WallstreetE reps through our new Click to Talk feature and
Virtual Extension Dialing.
Click
to Talk
Customers logged in to their account
wishing to speak with a WallstreetE trader regarding a trade,
or a customer service representative regarding their account
simply clicks on our new “click to talk”
button that will automatically create a call to the customer’s
phone and another simultaneously the trader or customer service
reps phone and instantly connect the two parties. When the
customer and the WallstreetE representative have both been
contacted by the “click to talk” system, their
call is connected and the customer can make his queries with
the WallstreetE trader or representative.
Virtual
Extension Dialing
Frequent Traders have access to our
exclusive Virtual Extension Dialing, where
traders can call WallstreetE traders and reps with a 3-digit
extension number. There is no cost for the service to the
Frequent Trader to make these calls. Additionally this can
serve as a second phone line whereby the customer will have
their own phone number of their own choice or can even port
over their existing phone number and will be able to make
calls to anywhere in the continental United States for free
and international calling at reduced rates.
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