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Help Center |
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Manual
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| Menu
Definitions |
| How
to trade on-line / Opening your
account |
| In
order to trade on-line you must first open an account
with us. Simply go to www.WallStreetE.com, click on
the Open Account option from the Menu, and
choose one of four ways available to open an account:
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Apply
Online -Fill out the on-line application form.
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Download
the applications: Download, print, and fill
out the application forms needed for the particular
type of account you are opening.
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Apply
by E-mail -Request for the application forms
by sending us your name and address by e-mail (please
include the type of account you wish to open and
any other forms you may need IRA forms, Account
Transfer Forms, etc. ) to: :
newaccounts@wallstreete.com
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Apply
by Mail - Fill out the on-line form at https://www2.wallstreete.com/allaccounts.htm
and we will send you all the necessary application
forms by regular mail.
Please
complete all forms, attach check, money order,
and/or account transfer form (include latest monthly
statement), and mail package to:
WallStreet*E
Tech Support
3111 Ponce de Leon
Coral Gables, FL 33134
Once
we receive your forms we will begin processing
your account. To avoid any delays, please make sure
to send all signed original documentation pertaining
to the type of account you wish to open as well as the
signed customer agreement form. If you have any questions
regarding forms required to open an account, call our
offices at: 1-888-525-5783 or 305-669-3026. |
Back
to the Beginning
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| DEPOSITING
FUNDS / SECURITIES |
| You
need a minimum of $5,000.00 in cash or securities to
open an account.
Funds can be deposited by check, money order, wire transfer,
or by ACAT form (for transfer of securities).
If
you are initially depositing a check, make the
check payable to Ridge Clearing.
There
are several steps you need to follow if you would like
to wire/transfer funds into your account:
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Complete
and mail (or fax) the new account application to
us with a new account number. You may obtain
a new account number by calling our new accounts
department at 1-888-925-5783 or if you are
outside U.S. territory you may call collect at 305-669-3026.
Please note: It is important that
you have a NEW ACCOUNT NUMBER BEFORE YOU WIRE
THE FUNDS.
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Once
you have obtained your new account number and mailed
(or faxed) the new account application form, complete
the instructions for transferring funds. Indicate
the US$ amount of the transfer, your name, and new
account number on the lines provided and submit
the form to your transferring agent (your bank,
brokerage firm, etc.). For wire transfers within
the US, allow 1-2 business days. Transfers coming
in from outside the US, please allow 3-4 business
days.
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If
you are opening an "All in One" Account,
please make sure you complete and sign your Investor
Money Management application form and send it
together with all the other forms.
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If
you are transferring your account from another firm
(whether it is an IRA, TRUST, 401K, etc.) please
mail in the new account application, cash/margin
agreement, ACAT form and attach a copy
of your last account statement.
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Back
to the Beginning
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| HOW
DOES ONLINE TRADING WORK? |
| Once
we have received all the necessary forms to open your
account together with your check, wired funds, or ACAT
form, our new accounts department will contact you and
provide you with a user name and password to access
your WallStreet*E account. For those who
would like a personal demo, we will arrange an appointment
to help you familiarize yourself with our system and
walk you through the trading demonstration.
You
have access to your WallStreet*E account
24 hrs. a day, 7 days a week. Your account is set up
in the same way a bank account is set up with debits
and credits. Funds available is what is available in
your account. Buying power is the sum of funds that
you can use to purchase securities (margin accounts).
When
you buy and sell securities in your account, you will
automatically be debited or credited accordingly. The
new balance will not appear until the following business
day. You may view the status of your current orders
under "order status". You may view the positions
in your account under "account holdings".
Confirmation
of executed trades will be displayed in your "account
mailbox news" and "order status". Confirmation
statements will be sent directly to your address on
the next business day following the trade date. Monthly
statements will also be mailed out to you at the end
of every month.
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Back
to the Beginning
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| PLACING
ORDERS THROUGH WALLSTREET*E |
| Whether
you are a beginner, sophisticated investor, or a financial
advisor WallStreet*E will empower you to become
your own stock broker, offering you direct access to
information that will allow you to formulate, monitor,
and directly execute your own strategies over the Internet
or by phone!
To
place a trade over the Internet you must first access
your account. Do this by clicking on the customer
log on icon displayed on the home page. Once the
customer log on page is displayed, enter your user ID
and password (Advisors, Brokers, and Institutions click
on Institutional Log on).
The
first page that appears is the money line for your account.
This page will provide you with basic information of
the funds in your account, most importantly funds available
and buying power (margin accounts). On the left menu,
scroll down to Orders and select the type
of order you wish to place; stocks, options, bonds,
or mutual fund orders. An order ticket will appear.
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Back
to the Beginning
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| BUYING
AND SELLING STOCKS |
| How
to access from the WallStreet*E Web site
- Log
into your account.
- Click
on the Bond Order Entry from the Menu.
- Complete
order ticket and carefully review it before placing
the order.
Complete
order ticket
Transaction:
select whether you want to buy, sell,
or short sell (only available for financial
institutions) the security
Order
Quantity: enter the number
of shares.
Stock
Symbol: enter
the symbol of the stock you are purchasing or selling.
If you are unsure of the stock symbol please contact
our help desk at 1-888-925-5783 within the US
If you are outside the US you can call collect at 305-669-3026.
Price:
indicate whether this
will be a:
- Market
Order: To buy or sell a stock at the market's
current best price
- Limit
Order: To buy or sell the stated amount of a security
at a specified price or at a better price.
- Stop
Order: To buy at a price above or sell at
a price below the current market.
Time
in Forced: select the
time in forced:
- Good
for the day (DAY): Good throughout the day. Will
be automatically canceled at the end of the day.
- Good
until canceled (GTC): Good until you cancel or
change the order.
- Execute
at opening (OPG): Order will be executed at the
next days opening.<
All
or None: check
this box if you do not want a partial execution of your
order.
Check
Order: click on this icon
to review your order.
Place
Order: once you have carefully
reviewed your order, click on this icon to place your
order.
Need
Help?
For a complete list of
terms and definitions, click on the Help button on the
Stock Order Entry page. |
Back
to the Beginning
|
| BUYING
AND SELLING OPTIONS |
How
to access from the WallStreet*E Web site
- Log
into your account.
- Click
on the Option Order Entry from the Menu
-
Complete order ticket
and carefully review it before placing the order.
Completing
the order ticket
Transaction:
select whether you want to buy, sell,
or short sell (only available for financial
institutions) the option.
Order
Quantity: enter
the number of contracts for the transaction.
Symbol:
enter option symbol (three-letter option symbol for
stock). If you are unsure of the stock symbol please
contact our help desk at 1-888-925-5783 within
the US If you are outside the US you can call collect
at 305-669-3026.
Month:
enter month of option expiration.
Strike
Price: enter strike
price.
Call/
Put: choose whether
it is a call or put.
Open/
Close: enter if
it is an opening or closing transaction.
Price:
indicate whether
this will be a:
- Market
Order: To buy or sell at the market's current
best price.
- Limit
Order: To buy or sell at a specified price or
at a better price.
Time
in Forced: select
the time in forced:
- Good
for the day (DAY): Good throughout the day. Will
be automatically canceled at the end of the day.
- Good
until canceled (GTC): Good until you cancel or
change the order.
- Execute
at opening (OPG): Order will be executed at the
next days opening.
All
or None: check the "All in one"
box if you do not want a partial execution of your order.
Check
Order: click on this icon to review your order.
Place
Order: once you
have carefully reviewed your order, click on this icon
to place your order.
Need Help?
For a complete list of terms and definitions, click
on the Help button on the Option Order Entry
page. |
Back
to the Beginning
|
| BUYING
AND SELLING BONDS |
How
to access from the WallStreet*E Web site
- Log
into your account.
- Click
on the Bond Order Entry from the Menu.
- Complete
order ticket and carefully review it before placing
the order.
Complete
order ticket
Transaction:
select whether you want to buy, sell,
or short sell (only available for financial
institutions) the security.
Order
Quantity: enter
dollar value of fixed income security ($100M, $50M).
Bond
Cusip: enter the
cusip number of the bond you are purchasing. If you
are unsure of the cusip number please contact our help
desk at 1-888-925-5783 within the US If you are
outside the US you can call collect at 305-669-3026.
Price:
indicate whether
this will be a:
- Market
Order: To buy or sell at the market's current
best price.
- Limit
Order: To buy or sell at a specified price or
at a better price
Time
in Forced: select
the time in forced:
-
Good
for the day (DAY):
Good throughout the day. Will be automatically canceled
at the end of the day.
-
Good
until canceled (GTC): Good until you cancel
or change the order
-
.
Execute at opening (OPG): Order will be executed
at the next days opening.
All
or None: check box if you do not want a partial
execution of your order.
Preview
Order: click on the icon to review your order.
Place
Order: once you
have carefully reviewed your order, click on the icon
to place our order.
Need
Help?
For a complete list of terms and definitions, click
on the Help button on the Bond Order Entry
page. |
Back
to the Beginning
|
| PLACING
PHONE ORDERS |
| WallStreet*E
also
gives you the option to place orders by phone through
a live broker. To place your order call 1-888-925-5783
if you are in the US or call collect 305-669-3026
if you are outside US There is an $ 8.00 surcharge
for orders placed through a live representative. The
$ 8.00 surcharge does not apply in case you are having
problems with placing the order through the system.
|
Back
to the Beginning
|
| Entering
orders when the markets are closed
|
| WallStreet*E
accepts orders at any time. All the orders entered when
the market is closed are queued for execution in the
next day when the market opens.
|
Back
to the Beginning
|
| Verifying
the Order Status |
| Click
on the Order Status option
from the Menu.
A
view containing the status of your intraday orders
will appear on the right side of the Menu. Once
you place an order the status becomes Order Being
Verified. Thereafter it changes to Order Being
Processed. Once the order is executed the status
changes to Executed. If the status of any order
placed during market hours remains Order Being
Verified for more than 5 minutes, please call our
trading desk at 1-888-925-5783. For orders placed after
market hours the status will remain Order Being
Verified until the next day the market opens.
|
Back
to the Beginning
|
| Changing
an Order |
| Click
on the Order Status option
from the Menu.
Go
to the order that you want to change in the displayed
table.
Click
on the Change option.
Update
and Review the information carefully, and then click
on the Change Order Button to Change the Order.
Changes for the opening must be placed by 9:15 AM. All
orders (including the stocks that are in fast market,
and orders at opening entered after 9:15 AM) are handled
on a best effort basis.
The
status of the order will first change to Attempt
for Change, and then if the change was successful
the status will change to Order Being Verified.
|
Back
to the Beginning
|
Canceling
an Order |
| Click
on the Order Status option
from the Menu.
Go
to the order that you want to change in the displayed
table.
Click
on the Cancel option.
The
status of the order will first change to Attempt
for Cancellation, and then if the cancellation was
successful the status will change to Order Canceled
Successfully. |
Back
to the Beginning
|
| Execution
Notification |
| You
can confirm your trade has been executed two ways:
Click
on the Order Status option
from the Menu.
Go
to the transaction you want to review.
If
the trade was executed, the status will be Executed,
and it will also display the execution price.
Click
on the Mailbox option from the Menu.
There
will be a message entry for each execution, cancellation,
or any other important activity that took place in your
account.
In
addition, all customers are mailed a hard-copy confirmation
of a trade execution within 24 hours. Monthly statements
will also be mailed out to customers at the end of every
month. |
Back
to the Beginning
|
| Account
Info |
| Money
line
Money line consists of five sections
that provide you with basic information about your account:
Account Value, Balances, Cash Available, Buying Power,
Margin Calls, and Money Market Fund Activity. Money
line is based on the closing of previous day and is
updated on a daily basis before 8:30 a.m. Intra-day
executions are not reflected in the money line until
the next opening.
Account
Holdings
Account Holdings lists the holdings in your account
as of yesterday's close. All positions in your account
(stocks, options, bonds, mutual funds, etc.) are displayed
here. For holdings that you own as a result of intra-day
trades, please check the order status.
Unrealized
stocks
Unrealized Stocks displays the unrealized profit and
loss of your stock holdings based on the bid and ask
of the stock. PNL is based on 15-minute delayed quotes.
Real-time calculations are available at an extra charge.
Please note that intra-day trades are not listed here.
For holdings that you own as a result of intra-day trades,
please check the order status.
Unrealized
Options
Unrealized Options shows the unrealized profit and loss
of your option holdings based on the bid and ask of
the option. PNL is based on 15-minute delayed quotes.
Real-time calculations are available at an extra charge.
Please note that intra-day trades are not listed here.
For holdings that you own as a result of intra-day trades,
please check the order status.
Mailbox
Mailbox contains all the mail regarding your account.
Executions, cancellations, news, etc. regarding intra-day
orders is available here. Please do not use this mailbox
as a legal confirmation of executions. A copy of confirmations
for your records will be mailed out to you.
Realized
Trades
Realized Trades calculates your realized profit/loss
on closed transactions only. You can only obtain a realized
profit and loss if you bought and sold the security
(For short sellers: If you sold and bought the security).
Profit/Loss is calculated after deducting the commissions.
This screen is updated on a daily base.
Error
file
Error File lists all transactions in your account that
are partial executions, possible errors, transactions
that are being canceled and rebilled, or pending transactions
that have not been adjusted for realized or unrealized
Profit/Loss. A canceled transaction in error file may
appear more than once. If a trade appears in the error
file for more than three business days please contact
the customer service support desk at 1-888-925-5783.
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Back
to the Beginning
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| Order |
| Stock
Order Enter
Stock Order Entry allows you to place a stock order.
Option
Order Entry
Option Order Entry allows you to place an option order.
Bond
Order
Bond Order entry allows you to place a bond order.
Order
Status
Order Status contains the status of your intra-day orders.
Once you place an order the status becomes Order
Being Verified. Thereafter it changes to
Order Being Processed. Once the order is executed
the status changes to Executed. If the status
of any order placed during market hours remains Order
Being Verified for more than 5 minutes, please
call our trading desk at 1-888-925-5783. For orders
placed after market hours the status will remain Order
Being Verified until the market opens.
For
orders that are being canceled the status changes to
Order Being Canceled. This however does
not indicate that the order has been canceled. Once
the order has been successfully canceled, the order
changes to Order Canceled Successfully.
If
the status of any order being canceled during market
hours remains Order Being Canceled for
more than 5 minutes, please call our trading desk at
1-888-925-5783. For orders canceled after market hours
the status will remain Order Being Canceled until
the market opens.
Latest
Trades
Latest Trades contains a list of all the trades executed,
canceled, or rebilled on the previous business day.
Latest trades are updated every day at the market opening.
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Back
to the Beginning
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| History
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| All
Account Activity
All Account Activity displays account activity that
has taken place in your account. The activity is listed
with the latest transaction first. This screen enables
you to view all the recent account activity that has
taken place in your account within the dates specified
(inclusive). The activity can be filtered by using a
keyword that may appear in the description field. The
activity is listed in ascending order.
Credits
Credits displays the recent interest credited to the
account. The activity is listed with the latest transaction
first.
Debits
Debits displays the recent interest debited to the account.
The activity is listed with the latest transaction first.
Trade
Transactions
Trade Transactions displays the recent trade transactions
which has taken place in your account. The transactions
are listed with the latest transaction first.
Dividends
Dividends displays the recent dividends received in
this account from the stocks that you own. The activity
is listed with the latest transaction first
Checks
display the recent checking activity in your account.
Checks received as marked as CHECK RECEIVED
in the description field. The transactions are listed
with the latest transaction first.
Credit
Card
Credit Card displays the recent credit card activity
in your PRO-CASH Account (includes charges and ATM transactions).
The transactions are listed with the latest transaction
first. |
Back
to the Beginning
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We'd like to hear from you.
If you have any questions or would like to speak with
a transition specialist directly please contact us at:
888-925-57830 |

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