Online Banking Customer Care Center

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Customer Assistance

We are dedicated to providing the most responsive service to ensure that your financial needs are satisfied. Please refer to the schedule below to contact the appropriate service representative.

For brokerage or investment related inquiries, contact the trading desk at
1-800-925-5783, (888)-925-5783 or (305)-266-9120
(outside of the U.S.).

Daily money market rates:
For current yield information on Alliance and Galaxy Funds
Toll-free 1-877-786-8662

Checking and Visa® Gold debit card inquiries:
1-800-222-2367 8:00 a.m. to 8:00 p.m. ET every banking day

LOST OR STOLEN 24/7 every day

  • Stop payments
  • Lost or stolen checkbooks or Visa® cards
  • Checks cleared
  • Unauthorized charges
  • Merchant disputes
  • Cash available limits

    PIN Changes
    1-800-508-6378

    International Assistance
    1-215-585-8983 (call collect)

Travel Account Program inquiries:
To obtain information on point accruals or travel agency ticketing services.
1-800-581-7786 9:00 a.m. to 8:00 p.m. ET, seven days a week

MyBillCenter inquiries:
For assistance in completing the Payment Authorization Form or other bill management-related inquiries.
Toll-Free 1-866-742-8245 8:00 a.m. to 12 midnight ET, seven days a week

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